Hey there! At SolveMyHW, we are committed to delivering high-quality academic assistance. We understand the importance of timely and quality services and have established this refund policy to address concerns related to late deliveries and quality issues. This policy clarifies the circumstances under which refunds will be issued, ensuring our commitment to customer satisfaction and trust.
📜 General Conditions
To qualify for a refund, users must meet the following conditions:
- The refund request must be made within 14 days of the service completion date.
- Users must provide a detailed explanation and evidence (e.g., an official answer key, grading rubric) of why the service was unsatisfactory.
⏱️ Eligible Reasons for Refunds
- Late Delivery: If the service is delivered later than the agreed deadline without prior approval or notification, users are eligible for a refund.
- 📉 Quality Issues: If the delivered work does not meet the agreed academic standards or expectations. The following refund structure will apply based on the grade received:
- 📊 80-70% Grade: 20% refund.
- 📊 70-50% Grade: 30% refund.
- 📊 Below 50% Grade: Full refund.
🚫 Non-Refundable Services
Generally, the following are non-refundable except in specific circumstances as described:
- Downloadable Digital Content: Once downloaded, digital content such as PDFs, videos, and other resources are non-refundable. Exceptions may be made if the content is technically flawed or misrepresented.
- Completed Educational Services: Once a service is fully delivered and does not fall into the late delivery or unsatisfactory quality categories, it is typically non-refundable.
🔄 Process for Requesting a Refund
To initiate a refund, please follow these steps:
- Contact our customer service team via the provided contact details on our website.
- Include your order number and a detailed reason for the refund request.
- Attach any required evidence to support your claim.
⚖️ Review and Resolution
Upon receiving a refund request, SolveMyHW will:
- Review the claim within 7 business days.
- Contact the user to request additional information if necessary.
- Assess the claim based on the evidence provided and the nature of the complaint.
- Resolve the claim by issuing a refund decision, which will be communicated via email.
💰 Refund Issuance
Approved refunds will be processed as follows:
- Refunds will be credited back to the original method of payment.
- Please allow up to 14 business days for the refund transaction to be reflected in your account.
🔧 Modifications to the Refund Policy
SolveMyHW reserves the right to amend this refund policy at any time. Changes will take effect immediately upon their posting on the website. Users are encouraged to review this policy periodically to stay informed of any updates.
📞 Contact Information
Please contact us, for any inquiries or concerns regarding this refund policy.
